Getting Started

Troubleshoot Sign-up and Login

Resolve OTP, session, and credential issues quickly.

Updated 2026-02-08

Overview

Most auth issues are caused by stale sessions, email OTP delays, or incorrect credential formats. This playbook provides deterministic checks in the right order.

Expected Result

Follow the full sequence in order to avoid retries and preserve generation quality.

Step-by-Step

  1. Verify your email and check spam folder for OTP delivery delays.
  2. Re-open the auth page in a fresh tab and repeat the flow once.
  3. Use a strong password with required character complexity.
  4. If account exists, switch to login tab instead of creating a duplicate account.

Placeholder: auth troubleshooting flowchart

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Replace with decision tree for signup/login issue resolution.

Troubleshooting

  • Disabled-account and app authorization errors must be handled by support.
  • If OTP does not arrive repeatedly, contact support with account email and timestamp.

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